top of page

Terms and Conditions

Company regulations and the otto7senses hospitality experience

Everything written in the masculine gender is done for convenience only, but everything stated in the regulations and on the site is intended for both women and men.

Website Information

The website provides, as far as possible, information about the company's hospitality experience, the services provided therein, the prices, promotions, etc. Vacations and/or vacation packages can be purchased online as detailed on the site and according to the terms of sale that appear therein.

Ordering the aforementioned vacations/vacation packages (hereinafter: "the services") through the site will be done as detailed. It is clarified that ordering the services is a binding procedure for all purposes and is identical and equivalent to booking rooms by any other means, through the company's Internet/reservations department.

The guest undertakes to maintain the integrity and integrity of the equipment in the hotel, in the rooms, and throughout the hotel area. In the event of damage and/or loss of any accessory, the guest will be charged the value of the damage without the burden of proof.

It is clarified that until receipt of reservation confirmation from the company, the reservation will not bind the company. Orders made through the company's website will be considered a distance selling transaction only to the extent that they meet all the conditions set forth in the Consumer Protection Law, 5741-1981.

The website is intended for private customer orders only and is not intended for group orders. The company may not approve the order request for any reason whatsoever, at its sole discretion and without providing an explanation or justification, and the user will not have any claim and/or demand against the company in this regard. The price lists presented without VAT are intended for tourists only, holders of a foreign passport and a tourist visa stamp in their passport. Israeli residents and holders of an Israeli passport who book with these price lists will be charged an additional VAT payment upon their arrival at the hotel as required by law.

Terms of Use of the Website

The user of the website and/or anyone who purchases services through the website and/or who is interested in purchasing services through the website (hereinafter: the "user"), declares and undertakes that he is aware of these regulations, has read them and understood the said, agrees to its provisions, and that he and/or anyone on his behalf will not have any claim and/or demand directly and/or indirectly, against the company and/or the site and/or any of its operators/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on their behalf. In any case of lack of clarity, please contact email/telephone.

The user may use this site for the purpose of ordering and purchasing services and/or receiving information. It is prohibited to make any use of the site content, except with written permission from the company's management, and the company reserves its rights in this regard. Anyone who violates this provision makes illegal use of the site.

Any adult who personally and legally owns a valid credit card from the credit companies indicated below: Visa, C.A.L., Diners Club, American Express, Isracard and MasterCard, may purchase the services through the site. For the purpose of payment and final confirmation of the order, we will contact you within 48 hours after placing an order to review the details and make the payment. Payment will be made via a secure link that will be sent to your email or phone. Accommodation is subject to full payment before receiving the ordered unit.

The company will not be responsible for the content and nature of the information displayed and published on the site and on behalf of the company, in all matters related to information originating from any third parties. The user will not have any claim and/or demand against the company.

The images displayed on the site are for illustrative purposes only.

The website may contain links to other websites. The said links are intended for the user's convenience and for this purpose only. The company is not responsible for the linked sites and/or the information appearing on them, their validity, correctness and legality. Any use of and/or to them is the sole responsibility of the user. In order to link and/or display the site on other sites, the company must be contacted for written approval.

The company is entitled, at its sole discretion and without prior notice, to change from time to time these regulations, the terms of use of the site, the structure, its content, appearance, scope and availability of the services offered therein. The validity of the said changes will be from the date of their publication on the site, unless otherwise determined.

The company and/or the operators of the site and/or its owners and/or its managers and/or its employees and/or any of them or on their behalf, will not bear any responsibility for the Internet server, through which the site operates, including viruses and/or other components that may damage the user's personal computer when browsing the site and/or purchasing services through the site and/or any other use of the site. The user will not have any claim and/or demand against the company and/or any of the operators of the site and/or any of its owners and/or any of its managers and/or its employees and/or anyone on their behalf. At the same time, the company does everything in its power to prevent these actions.

The company is not responsible for damage of any kind and type if it is caused as a result of a failure and/or delay of any kind or type, which may be caused as a result of using the site and/or attempting to use it. The user does not have any claim and/or demand against the company in connection with the aforementioned.

The company is not responsible for any illegal activity that may be carried out, to the extent that it is carried out, by any of the users of the site and/or any other party over whom it has no control.

The company has the right to prevent or terminate any user's access to any part of the site and the user shall not have any claim and/or demand against the company in this regard.

Any dispute and/or controversy in connection with these Terms and Conditions and/or the site, if and when it arises, will be resolved in Israel, according to the laws of the State of Israel only and in the competent courts of the Haifa area only.

Details of the Purchaser of the Services

A user interested in purchasing services through the site is required to enter his personal details according to law (hereinafter: the purchase details). Entering false purchase details is a criminal offense and the company will be entitled to take all measures available to it under any law against those submitting false details, including claims for damages for damages that may be caused to the site, its operators and/or anyone on their behalf. The company is not responsible, directly or indirectly, for the event that the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents the user from purchasing services through the site.

The owners of the site and/or any of its operators and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on their behalf will not be responsible for any error made by the user in typing in the purchase details, including but not limited to, an error in selecting the vacation package, date, number of vacationers, meals, and any other service ordered by the user through the site. The user hereby declares that he will not have any claim and/or demand in this regard.

Cancellation Policy

  • When booking a single unit up to 7 days prior to the arrival date – no charge.

  • From 7 days to 2 days prior to arrival – the customer will be charged 40% of the reservation value and/or non-refund of the advance payment.

  • From 2 days to the date of accommodation – the customer will be charged 100% of the reservation value.

Cancellation/changes in the reservation details and conditions can be made via a link in the booking engine or by phone at +972 543571105 or in writing to email: office@otto7senses.com.

In any case of any change to the reservation (dates, change in room type, etc.) at the initiative of the user, the user may be required to pay additional change fees to the company in accordance with the procedures.

Cancellation and/or change made on Saturday and/or any other rest day in Israel will be considered (for the purpose of determining cancellation fees) as if made on the following working day.

Cancellation by the Company

The company reserves the right to stop at any time, at its sole discretion, the sale on the site, in whole or in part, including in any of the cases detailed below:

  • Illegal activity has taken place or is taking place on the site.

  • The user provided false and/or intentionally incorrect details when registering.

  • The user's credit card was blocked or restricted for use in some way.

  • A communication failure and/or technical failure occurred that prevented or could have prevented a purchase.

  • In the event of force majeure.

  • In the event of an error in the description of the services, provided services, under the terms of the order, and/or in the event of an error in entering the sales data and/or in entering the user data, the company may cancel the specific purchase.

Notice of cancellation or termination as aforesaid will be given to the user and/or the customer, and the company will refrain from charging the customer's credit card and will refund him any amount paid for the vacation he purchased, to the extent paid.

The company reserves the right, at its sole discretion, to change and/or cancel any order (or part thereof) for any reason whatsoever, including if the number of guests does not justify the provision of the room and/or service that the customer and/or the user purchased. The company also has the right to cancel and/or replace any room and/or service that was purchased by the customer within the framework of the services offered, with another room and/or service, all subject to law.

The company is entitled to cancel or change the terms of accepting orders as well as all prices and services published on the site at any time. The company will be entitled not to approve and/or unilaterally cancel any transaction recorded in the system, even if a confirmation message has been received in connection with it by the booking party automatically.

Prices

Room prices may change from time to time. These changes will not affect reservations that have already been received. Despite the best efforts of the company, some of the room prices listed on the site may be incorrectly priced. The company expressly reserves the right to correct any pricing errors on our website and/or in pending reservations that have been placed at an incorrect price. In such a case, if there is availability, we will offer you the option to keep your pending reservation at the correct price, or we will cancel the reservation without cancellation fees. The company is not obligated to confirm reservations that are priced incorrectly, even after a reservation confirmation has been sent.

Force Majeure

The company will be exempt from liability towards users in all matters related to the cancellation and/or change of their reservation, at any time period that is caused directly and/or indirectly by force majeure. The user and/or anyone on his behalf will not have any claim and/or demand against the company regarding the failure to fulfill its obligations and/or the performance of its obligations. The company will not be obligated to refund the user's money in cases where it and/or anyone on its behalf does not fulfill their obligations in full or in part due to circumstances related to force majeure.

Cancellation of an accommodation reservation and other services ordered on the site will be carried out subject to the provisions of the Consumer Protection Law 5741-1981 (hereinafter: the "Consumer Protection Law"), including the regulations established by virtue thereof, and after the customer has made a reservation through the site's reservation system and after receiving confirmation from the hotel on the terms of the transaction.

An update regarding the cancellation of a reservation will be subject to the provisions of the Consumer Protection Law and its regulations, and in one of the following ways:

  • By telephone or by verbal notification at the place of business.

  • By registered mail to the accommodation experience at our address, Jaffa Road 35, Haifa.

  • By e-mail to office@otto7senses.com.

  • By contacting the company's website.

In the cancellation notice, the customer will specify his name and ID number, and if the cancellation notice is given verbally, he must also include additional identifying information.

Cancellation of the Reservation According to the Israeli Consumer Protection Law

  • A weekend accommodation reservation can be changed or canceled up to 7 days before the arrival date without charge. In the event of a later cancellation or change, the credit card will be charged the amount of the first night for each room. In the event of a cancellation two days or less before arrival or in the event of a no-show, the credit card will be charged the full amount of the reservation.

  • A midweek reservation can be changed or canceled up to 3 days before arrival without charge. In the event of a later cancellation or change, the credit card will be charged the amount of the first night for each room. In the event of a cancellation two days or less before arrival or in the event of a no-show, the credit card will be charged the amount of the first night for each room.

  • On Jewish, Christian and Muslim holidays and the months of July and August – reservations can be canceled free of charge up to 14 days before the date of accommodation. In the event of a change or cancellation later than 14 days, the credit card will be charged the amount of the first night for each room. In case of cancellation or modification 48 hours before the date of accommodation / no-show, the credit card will be charged for the full amount of the reservation.

In case of booking the property in full, cancellation is possible free of charge up to 14 days before the date of accommodation. In case of modification or cancellation later than 14 days, the credit card will be charged for 35% of the accommodation cost or non-return of the advance payment paid at the time of booking. In case of cancellation or modification 48 hours before the date of accommodation / no-show, the credit card will be charged for the full amount.

bottom of page